Housing Support Manager - Rotorua

Te Whiwhinga Mahi | Our opportunity

As our newest Housing Support Manager, you will work directly with a portfolio of our customers and their whanau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our low and medium needs customers and manage some disruptive behaviour situations as well.

You will be skilled to hold difficult and courageous conversations with our customers and stakeholders when the situation demands.

You will visit our customers at their Kainga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whanau.

This also means that you will be able to travel long distance in and around the region.

You will also be required to work with our tenants on rent arrears and debt collection / recovery.

Nga pumanawatanga ou - What you will bring

If you have the ability to build strong relationships, have courageous conversations and a genuine desire to transform our communities, then we would love to hear from you.

Here's what you will bring to the role :

• You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
• You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
• You'll be comfortable and skilled to work on rent arrears and debt recovery.
• You'll be technical savvy to quickly learn new tools and systems.
• Experience in tenancy, emergency or social housing space will be an added advantage.
• Added advantage if you have knowledge of Residential Tenancy Act.
• We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika.

As this role requires travelling around the local area, you will have a current and full NZ driver's license (pool vehicle provided).

Nou te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, and career development.

These benefits are described in more detail here

As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.

We want to ensure you are healthy and have work-life balance.

We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Mo matou - Our Organisation

At Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.

With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better.

That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

O Tatou Uara - Our Values

Our values were developed by us, for us.

They unite us as an organisation and guide how we work every day.

Our values are :

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tuhono mai - Join us

To view the position description and apply for this role, please follow the online process via If you have any questions about this role, please contact me at

Applications close by

• pm on Sunday 19th October

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.

We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.