Clinic Administrator

OverviewIntroduction : About TBI HealthTBI Health began in 2001 with a simple goal : to help people recover from pain, illness, and injury.

Since partnering with Southern Cross in 2016, we've stayed committed to getting clients the right help, at the right time, so they can get back on track and live meaningful lives.

We're proud to provide a supportive work environment that prioritises wellbeing, growth, and career development.

Our equity-focused culture ensures all staff feel valued and enriched.

As a New Zealand-owned company and Te Tiriti partner, we're committed to improving health equity for Maori and delivering care that meets the needs of our diverse communities.Join us on this journey to shape the future of tailored, quality healthcare in Aotearoa.About The MahiAre you organised, people-focused, and ready to be the welcoming face of our new Napier clinic?

TBI Health is excited to be opening a brand-new site in the CBD - just a one-minute walk from Marine Parade and surrounded by shops and cafés to enjoy on your breaks.We are looking for an enthusiastic Clinic Administrator to help us establish this clinic and support both our clients and clinicians.

You will work alongside physiotherapists, occupational therapists, and psychologists, while staying closely connected with our wider administration team across the motu.There may also be the opportunity to provide personal administrative support to an Orthopaedic Surgeon, offering valuable additional experience and variety in the role.Part-time or full-time hours will be considered.

We aim for admin support to be present across all weekdays, with scope to expand hours as the clinic grows and service needs increase.Your key responsibilities will be : Welcoming and assisting clients in person and over the phoneSupporting clinicians with diary and schedule managementProcessing payments and managing invoicingPurchasing clinic suppliesAdministering ACC, insurer, and third-party contractsThis is a varied and rewarding role where you will be supported by the Clinic Administration Team Leader and Clinic Manager, with the chance to make the role your own as our services grow.Bring your strong communication, organisation, and computer skills - along with a positive, can-do attitude - and join us in delivering quality healthcare for our Napier community.Benefits Of Joining TBI HealthAt TBI Health, we value our staff and invest in your well-being and growth.

You will enjoy : Subsidised health insurance with Southern CrossWellbeing allowanceBirthday leaveComprehensive training and ongoing professional developmentOpportunities to attend sessions on incorporating Maori tikanga into your roleConnection to a supportive national administration teamA collaborative and fun Hawke's Bay teamOpportunity to increase hours to full-time as the clinic growsThe chance to grow with a new clinic and make a meaningful impactSkills and ExperiencesAbout YouExperience with Gensolve and / or Elixir practice management systems would be an advantage.

While two years of administration experience is desirable, it's not essential.

What matters most is your positive attitude and commitment to excellent customer service.To succeed in this role, you will have : A genuine interest in healthcareEmpathy and friendliness toward clientsA positive, helpful attitudeExcellent communication skills, both internally and externallyStrong computer proficiency and accurate data entryOrganisational and problem-solving skillsAbility to work efficiently and manage time effectivelyInitiative to lead from an administrative perspective, including diary managementHow To ApplyApplications close 7th October 2025.Please submit your CV and cover letter via the online application portal - direct email applications will not be considered.For further information, contact Amanda O'Reilly at

• welcome applications from a diverse range of candidates.

If successful, you will have the opportunity to inform us of any cultural or other diversity needs.Please note : Screening and interviews will begin before the closing date, and the role may be filled early.

If this sounds like the opportunity you've been waiting for, get in touch as soon as possible!

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