Customer Service Manager

Position Available : Customer Service ManagerNumber of Positions Available : 1Location : AucklandPay Rate : $30 – $35 per hourHours of Work : 30 – 40 hours per week

Key Requirements

Minimum 2 year of experienceOR

Level 4 or higher qualificationOR

Bachelor's degree or higher qualification (in any field) can be considered relevant to this employment.

Key Responsibilities

Develop and implement customer service policies and procedures to enhance client satisfaction.

Manage customer enquiries, bookings, and feedback for residential and commercial painting projects.

Build and maintain strong relationships with new and existing clients to grow the customer base.

Coordinate with painting teams to ensure timely and high-quality service delivery.

Monitor and review service standards, identifying areas for improvement.

Train and support staff in customer service best practices.

Resolve customer complaints and issues promptly and professionally.

Maintain accurate records of customer interactions, feedback, and service outcomes.

Prepare regular reports on customer service performance and business growth.

Ensure compliance with health & safety and company policies.

Support marketing and promotional activities to attract new clients.

Collaborate with management to develop strategies for business development and client retention.