Applications Support Manager

As one of the world's top 100 young universities and New Zealand's newest, Auckland University of Technology (AUT) is a university of opportunity where all students with talent and potential have the chance to succeed.

We are a socially-driven university with equity and excellence central to our purpose and actions, and we offer a stimulating teaching and research environment with strong connections to government, business, and industry.

AUT has more than 27,000 students and over 4,000 staff based primarily at our three Auckland teaching campuses.

Mo te turanga | About the role

We are seeking a skilled and motivated Lead Application Support Manager to take ownership of the support, enhancement, and optimisation of AUT's enterprise applications throughout their lifecycle.

This role is central to ensuring AUT's complex systems remain reliable, integrated, and future focused.

Lead, coach, and develop a team of senior support specialists.

Organise and facilitate prioritisation and planning sessions using agile delivery methodology.

Oversee the support and optimisation of enterprise applications, ensuring seamless integration and reliability across a large, complex environment.

Manage release and change processes, ensuring smooth transitions and minimal disruption.

Create and manage roadmaps for key applications.

Triage incoming jobs and allocate effectively across the team.

Provide guidance and hands-on support to help the team deliver outcomes.

You are an experienced people leader with strong technical knowledge and a track record of driving improvements in application support.

You thrive in complex environments and enjoy balancing strategic oversight with hands-on involvement.

With a strong understanding of enterprise applications and agile delivery, you bring both the technical expertise and leadership skills needed to ensure AUT's systems operate seamlessly.

Proven experience leading a high-performing application support team.

Strong knowledge of how enterprise applications function, integrate, and interrelate.

Practical experience with agile delivery methods for planning and prioritisation.

Solid understanding of release and change management processes.

Proven Product or Platform Owner experience in ServiceNow, Dynamics CRM, TechnologyOne or a similar enterprise system.

Familiarity with database structures, particularly MSSQL and SSIS.

Hands-on experience across more than one of the three key systems (ServiceNow, Dynamics CRM, TechnologyOne or similar).

Relevant tertiary IT qualification.

Mo te tima | About the team

You'll be part of AUT's ICT Services team - a supportive, collaborative, and values-driven group dedicated to delivering technology solutions that enable teaching, learning, and research excellence.

This is a great opportunity to join a team where innovation, professional growth, and continuous improvement are encouraged.

AUT is dynamic and innovative, with a strong reputation for creativity and impact.

We embrace the values of tika, pono and aroha, and we are committed to reflecting Te Ao Maori throughout the university.

At AUT, you will be part of an organisation that is shaping the future of education through technology, research, and people-centred innovation.

Please submit your application online, including a cover letter and CV, outlining why you believe you are the right fit for this position.

Join us and help shape AUT's digital future.

At AUT we strive to be a place where people love to work and learn.

We are committed to te Tiriti, excellence and inclusivity and aspire to be the University of choice for Maori and Pacific communities.

We welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

Please note that all applications must be submitted through the online application process.

For further information, please send us an enquiry here or call 921 9499.

Please note we are happy to answer your questions but we do not accept applications by email.

You will need to apply through the standard registration process.

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