Case Manager | Kaituitui - Hawkes Bay

Sites we are recruiting for in Hawke's Bay : Napier, Hastings, Flaxmere and WaipukurauJoin our team and be immersed in the culture of the East Coast, while making a real difference in our Hawke's Bay communities.Full-time, permanent and fixed-term positions available – Monday to FridayStart dates from : Monday, 5 January

• This is real work that changes lives — including your own.Case Managers are the face of public service at the frontline.

You'll work with New Zealanders navigating challenging life situations, such as employment changes or financial stress, and help connect them to the right support at the right time.

You may also be working with housing transitions, which includes social and emergency housing.This is complex, high-trust mahi.

You'll be making decisions that impact whanau and communities, balancing empathy and policy, speed and accuracy.

If you value people, process and purpose, and can bring calm to complexity — this could be the role for you.What you'll need to succeed – Ko to ahuaYou'll put clients at the centre — listening deeply, responding with care and helping people move forward in a way that works for them.You'll bring a high level of personal integrity, initiative and self-management.You'll also need to be : Fast and accurate with data entry – getting the detail right mattersConfident with technology – navigating multiple systems and supporting clients to do the sameEmpathetic and professional – able to hold space for real-life challenges while applying policyA clear communicator – someone who can build trust, explain things simply and make good decisionsAdaptable and steady – comfortable with change, high volumes and problem-solving on the goA strong team player – grounded, dependable and collaborativeComfortable with numbers and detail – able to complete complex calculations related to payments, dates and entitlementsA day in the life : Supporting someone recently out of work to access income, training or employmentHelping a whanau explore housing options and coordinating follow-upsEncouraging digital self-service and building client confidence with online toolsManaging a busy caseload across multiple systems while keeping accurate notesReferring clients to external providers and working collaboratively with othersMeeting with your team to reflect, troubleshoot and support each otherWhat you'll be part of : You'll join a public service organisation committed to manaaki tangata, manaaki whanau — helping New Zealanders to be safe, strong and independentYou'll deliver integrated support across income, housing and employment — helping clients navigate life transitions and connect to the right services at the right timeYou'll be part of a team that upholds public trust and lives our values : working with integrity, partnering for impact and standing up for the people we serveIn return, we'll give you : A full induction and training planOngoing support from your peers and leadersDevelopment opportunities and career pathwaysA role where your mahi directly contributes to stronger communitiesA competitive salary based on Band 4 ($69,159 – $84,041)Recruitment and selection details : Recruitment and selection process : Shortlisted candidates will complete a short digital confidence skills testShortlisted candidates will attend an in-person assessment centre the week of Monday, 3 November

Instead, you'll be asked to respond to two short questions as part of the application form (each with a

What skills and experiences will help you succeed?

Manaakitanga is about showing care, respect and generosity.

How might you demonstrate this in your work as a Case Manager?

All applications must be made online.

If this is not possible or if you have any queries, please contact us at j (emailprotected)Internal MSD employees – please apply through your myHR portal at work.

This will ensure that your myHR employee profile is visible as an internal candidate.Joining usJoining MSD means being part of a whanau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment.

We work together to make a difference for communities while doing the right thing with integrity.

We are a Treaty partner committed to strengthening relationships with Maori, hapu, iwi and communities to realise their own potential and aspirations.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

#J-