Merchant Engagement Specialist / Partner Success Associate I (NZ) - 12M Contract

Overview

• Be the first point of call for Zip Merchants
• Provide operational support to Merchants, Channel Partners and Sales Teams
• 12 Months fixed-term contract
• Work flexibly from our Auckland office ( Takapuna)

Write your story with Zip

In this hybrid role, you’ll be the go-to contact for our merchants, helping with day-to-day questions and providing ongoing support to make sure they get the most out of their partnership with Zip. You’ll also play a key role in growing our presence in the New Zealand market by identifying and onboarding new merchants.

You’ll lead large-scale promotional and engagement initiatives that help drive key commercial goals. Part of your day-to-day will involve running tailored training sessions that give merchants the tools and confidence they need to succeed with Zip. You\'ll also launch campaigns that boost engagement—both online and in-store—helping merchants connect better with their customers.

This role is all about building strong relationships and supporting merchants throughout their journey. You’ll be a driving force in increasing merchant engagement and helping Zip become a valuable part of their business.

We’re looking for someone who’s confident in sales, delivers top-notch customer service, and has a solid understanding of how payment processing works.

Responsibilities

What you\'ll bring to the team

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we\'ll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive :

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX : ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, S

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