Customer Experience Specialist - Northcare

We’re looking for two Customer Experience Specialists to join our team on a fixed-term, 8-week contract , starting 10th November . This role is based at our Northcare Clinic and requires availability Monday through Sunday .

We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.

This role is pivotal to our Customer Experience Team.  You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.

About the role :

You will be an important part of the integration phase of our Northcare clinic, which we anticipate will take 8 weeks. Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team.

Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible.  Key responsibilities include :

• Answering customer queries via phone, social media, email & messaging within our app.
• Providing insight into process improvement within the Customer Experience Team.
• Assisting with clinical enrolments.
• Handling patient files.

Experience Required :

We are seeking motivated individuals to join our friendly and passionate team.

If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you!