Customs Support Specialist

Job PurposeProvide day-to-day administrative support with readily available advice customs and trade compliance activities to provide clearance of freight documentation through the relevant customs authorities in line with business strategy and objectives, corporate guidelines and policies.Key TasksUnder direct supervision, support delivery of customs and trade compliance processes and activities to optimize service and cost performance for customs clearancePerform assigned tasks of generally repetitive nature for import / export documentation such as receiving, reconciling, consolidating / summarizing documents and informationUndertake data capturing activities, feed data into customs operating system and set up master data for transactionsScreen paperwork, update documentation and support in documentation archiving processesExecute filing of customs entries and post-entry work / transactionsMaintain customer part listsSupport / maintain operational systems as per instructionsExecute back-office duties such as scanning, filing, reporting, etc.Regularly update shipment information and physical statusGather required information for duty, tax and billing issues / discrepancies to support other team membersCollect data to draft reports and updates for performance monitoring to support other team membersFollow defined processes, systems and methods for delivery of assigned tasksCheck recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidanceResearch, identify and obtain the permits, licenses, and certificates required for customs clearance and general customs formalitiesAdvice customers on legal (e.g. trade compliance - shipments to sanctioned countries) and customs topicsContact customs authorities

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