Shift Manager

Overview

McDonald's New Zealand is a modern and progressive burger company serving over 1 million customers every week.

Macca's has over 170 restaurants across New Zealand both licensee and company-owned, and a current workforce of over 10,000 employees.

Working for Macca's is more than just a job, it's a place where you can grow as an individual and as part of a fun team, build friendships, and support those in local communities.

We're a business that aims to have a positive impact in everything we do.

Whatever you want to get out of your career – with McDonald's, you can.

What can you expect on a day-to-day basis?

Deliver and manage outstanding Quality, Service, Cleanliness, profitability and strong people practices on your shifts

Supervise employees to ensure that restaurant operations and procedures are adhered to

Comply with restaurant safety and security standards to ensure a safe working environment for all employees and customers

Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant

Review and monitor guest counts and sales projections to align with shift targets and restaurant goals

Actively seek customer feedback to ensure an exception customer experience is achieved

Work within a team to deliver the best quality, fastest experience for our customers

Your keys to success :

Well-presented, friendly and organised

Able to lead a team to achieve results

Adaptable to a fast-paced environment

Confident in engaging with customers, including handling difficult situations with frustrated or aggressive individuals

Able to communicate clearly and effectively

Full working rights in New Zealand is required

Perks of being a part of our Team :

Receive discounted Maccas (Yum!)

Achieve national recognised qualifications through our world-renowned training

Access to discounts at over 70 popular retailers

Access to 24 / 7 wellbeing support

Take on flexible work hours, we offer shifts that fit around your life and commitments

Join a diverse workplace that is not only professional but also fun and welcoming, with a positive and inclusive culture.

We are proud to be an equal opportunity employer

Qualifications

Management experience in hospitality and retail is preferable, but not required.

Completion of McDonald's management training program Advancing Your Leadership (AYL), previously known as LTS, SMX, or SSC, is preferable, but not required.

A current first aid and fire training certificate is preferable, but not required.

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