Residential Services Officer

Discover a career with purpose at MBIE

Do you crave a role where your impact is immediate and profound?

Do you possess a passion for supporting newcomers and fostering a welcoming environment?

Salary ranges from $55,624 - $65,829 with Kiwisaver and wellness benefits

Permanent full-time, based at Te Ahuru Mowai o Aotearoa (Mangere Refugee Resettlement Centre) in Auckland

Tenei turanga - About the Role

The Refugee and Migrant Services (RMS) branch in Immigration New Zealand upholds New Zealand's international humanitarian obligations and commitments and works collaboratively across government, sectors and communities to welcome, protect, and enable migrants and refugees to resettle and thrive in New Zealand.

The Refugee Quota Programme team within RMS delivers refugee resettlement programmes for New Zealand.

A new team of Residential Services Officers has recently been established within the Refugee Quota Programme to provide high quality front-facing services at Te Ahuru Mowai o Aotearoa.

You will contribute to the operations of Te Ahuru Mowai o Aotearoa by acting as the key point of contact for quota refugees and asylum seekers who are accommodated at the centre, from their arrival and through the duration of their stay.

You will also act as a key point of contact for visitors and service providers requiring access to the centre.

You will participate in planning and organising the day-to-day operations at Te Ahuru Mowai o Aotearoa, and provide quality services relating to the care, wellbeing and rights of refugees and asylum seekers.

You will liaise with other service providers to maximise efficiency and ensure the smooth running of the refugee orientation programme.

The team operates on a 24 / 7 basis and the Residential Services Officers work on rostered shifts.

What we offer in return

This is a great opportunity to be part of a newly established team and a branch that is passionate about supporting New Zealand's broader international humanitarian obligations.

We provide ongoing training and opportunities for growth and learning to further develop your career aspirations.

Access to a range of employee benefits that supports your health and wellbeing.

Nga pukenga me nga wheako e hiahiatia ana – Skills And Experience Required

Proactive and confident customer service skills gained from working in front-facing customer-centric roles.

Excellent communication and interpersonal skills.

Demonstrated cultural sensitivity and ability to work effectively with people from diverse backgrounds.

Ability to work effectively without direct supervision.

Strong analytical skills and a demonstrated ability to exercise sound, reasoned judgement.

Solutions orientated and strong problem-solving ability.

Excellent organisational skills with a focus on prioritisation.

Comfort using the Microsoft Suite – including Word, Excel and Teams; and facilities management systems.

Ability to discreetly deal with confidential information.

Police vetting is required.

NZ full current driver licence is essential.

Able and willing to undertake shift work as per the team schedule and in accordance with MBIE policy on a 24 / 7 basis.

Knowledge of a language of a major client group of the Refugee Quota Programme and / or exposure to overseas travel or other cultures would be an advantage but is not essential.

For your application to be considered you must be a New Zealand citizen or hold a permanent resident visa.

Etahi korero mo MBIE – About MBIE

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Mahi Tahi – Better Together

Maia – Bold and brave

Pae Kahurangi – Build our Future

Pono Me Te Tika – Own It

Our aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi.

Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei.

He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui.

E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Me pehea te tono – How to Apply

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boyd at

• quoting ref MBIE /
• if you have any further questions.

Applications close on Wednesday 22 October

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