Support Officer

OverviewDiscover a career with purpose at MBIE.Important role providing support in refugee status decision making processesMake a difference with Immigration New ZealandSalary range - $55,624 - $65,829 | Auckland CBD basedFixed term to 30 June

• About the RoleThe Refugee and Migrant Services branch sits within the Immigration Branch.

The Refugee Status Unit is responsible for deciding claims for Refugee and Protection Status in New Zealand.An opportunity exists for a motivated Support Officer in the Refugee Status Unit with the Refugee and Migrant Services Branch of Immigration New Zealand.As Support Officer you will contribute to the operations of the Unit by : Data entry e.g. for confirmation of claim formsManaging information systems : recording, storing and retrieving information in written and electronic formatsBeing the public face of the unit – assisting claimants and their lawyers and responding to inquiries from the publicProcessing invoicesGeneral administration dutiesWhat we offerA busy and varied roleAn inclusive and supportive team delivering important outcomes within the Immigration systemConvenient central city locationSkills and Experience RequiredWe are keen to hear from you if you have : Excellent communication skills including sound written skillsAn ability to communicate and deal with the publicAbility to quickly assimilate new information and areas of workData entry skillsAttention to detailAbility to multitask and manage a range of support functionsWorking without supervision managing and organising fluctuating workloads in sometimes stressful situationsGood appreciation of quality service delivery and excellent organising abilityAbility to deliver in strict timeframesFor your application to be considered you must be a New Zealand citizen or have New Zealand Permanent Resident Visa.About MBIEMBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.Mahi Tahi – Better TogetherMaia– Bold and bravePae Kahurangi – Build our FuturePono Me Te Tika – Own ItOur aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Maori and the Crown and is committed to giving effect to TeTiritio Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.How to ApplyWhen you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.We can't wait to hear from you!

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