Associate Director / Senior Manager / Assistant Senior Manager, SCALE (APO)

Overview

National University of Singapore – Queenstown

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

About the Role

To augment our manpower resources in the School, we are looking for a suitably qualified candidate to join our Academic Programmes Office. Reporting to the Assistant Dean, the incumbent plays a critical leadership role in overseeing the strategic direction, quality assurance, and operational management of programmes. This role ensures that programmes align with institutional goals, University standards, and evolving industry and academic trends. The incumbent is responsible for driving governance initiatives, ensuring compliance with higher education regulations while promoting continuous improvement in academic standards and student experience.

This role is offered on a 3-year renewable contract basis in the first instance, with the prospect of a regular open employment contract thereafter subject to satisfactory job performance during the first 3 years. Remuneration is based on a 12-month salary structure, with an annual variable bonus which is subject to the incumbent's performance and the University / School's prevailing remuneration policies. The incumbent will be emplaced at an appropriate appointment grade based on his / her individual merits.

Key Duties and Responsibilities

• Strategic Leadership & Programmes Administration
• Develop and implement academic programmes
• Align undergraduate / graduate programmes with institutional strategic goals
• Participate in meetings and decision-making
• Ensure compliance with higher education policies and regulations
• Develop an objective Quality Indicator to ensure the good health of SCALE CET programme
• Assessment Oversight
• Assessment Planning & Coordination
• Quality assurance
• Compliance & integrity
• Standardization
• Data management & reporting
• Coordination with stakeholders
• Conduct regular curriculum reviews of existing programmes
• Collate, review and consolidate reports from academic units for strategic oversight
• Student Wellbeing & Experience
• Develop student advisory and mentorship programmes and policies
• Coordinate student wellbeing programmes within the University
• Organize feedback sessions to assess student satisfaction
• Improve student support services, including career counseling
• Monitor retention and graduation rates, implementing interventions where necessary
• Accreditation & Quality Assurance
• Prepare and submit accreditation reports to regulatory bodies
• Implement continuous quality improvement processes
• Conduct internal and external programme reviews
• Ensure adherence to national and international academic standards
• Innovation & Strategy
• Develop and support multi / interdisciplinary collaborations for innovative problem-solving
• Promote the integration of digital tools and e-learning platforms
• Diversity & Accessibility
• Develop and enforce policies on the diversity of student populations of programmes
• Partner with organizations supporting accessibility in education
• Establish scholarships and funding opportunities for underrepresented students
• Stakeholder Engagement & Partnerships
• Facilitate partnerships with technology and research organizations
• Build relationships with industry partners and employers
• Engage alumni in mentorship and networking initiatives
• Develop internship and employment collaboration opportunities
• General Duties
• Review relevant data and analyze statistics for reporting to senior management and internal / external stakeholders
• Review and streamline processes and systems for optimal efficiency and stakeholder experience
• Oversee communication matters within APO

Qualifications and Requirements

At least a good bachelor's degree in any discipline from a reputable university

At least 10 years' relevant work experience, with at least the last 5 years in a similar capacity

Note : A copy of academic certificates and transcripts may be requested during the application process. Salary expectations, if quoted, should be on a 12-month guaranteed basis; do not include variable components like performance bonuses, incentives & allowances.

Location & Organization

Location : Kent Ridge Campus

Organization : School of Continuing And Lifelong Education

Department : Academic Programmes Office

Employee Referral Eligible : Yes

Job requisition ID : 30184

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