Customer Care Specialist Noel Leeming (Fixed Term)

Overview

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).

With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone!

We are looking for someone to join our Noel Leeming Customer Specialist team and walk the talk of providing excellent customer service to our customers!

What You’ll Be Doing

• Managing a variety of customer enquiries, with a strong focus on resolving issues quickly and accurately.
• Building connections with customers by actively listening and adapting your communication style.
• Switching confidently between live chat, phone, and email channels.
• Taking ownership of cases and following up to ensure customer needs are fully met.
• Keeping up to date with processes, procedures, and products to ensure the information you provide is always accurate.
• Contributing to a positive team culture where collaboration and customer focus are key.

Work Schedule

This is a fixed term role from 20th October 2025 to 1st February 2026 for the peak trading period. You’ll need to be available to work 40 hours per week between 8am and 7pm , including some weekend shifts.

About You

Passion for customer service is a must. While previous contact centre experience would be great, what we’re really looking for are people who live and breathe our values and can bring :

Additional Information

You’ll be part of a supportive and diverse team who are passionate about delivering great customer experiences. This is also a fantastic opportunity to get your foot in the door with The Warehouse Group and gain experience in a fast-paced, customer-focused environment.

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