Application Support Analyst

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Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

Description

The Application Support Analyst role is responsible for second and third level support and maintenance of managed Datacom client applications throughout their lifecycle. This role includes day‑to‑day incident and problem management across multiple clients in the Application Management team. The analyst will communicate with the client and the internal application management teams within the specified timeframe that meets specifications and / or SLA’s. This role ensures all work aligns to Datacom's standards and guidelines.

About the Role (your Why)

Role Overview : The Application Support Analyst will analyse and diagnose complex issues raised by clients and provide effective solutions, maintaining the integrity of the system and data.

What you’ll do

• Analyse and diagnose complex issues raised by clients and provide effective solutions maintaining the integrity of the system and data
• Provide technical support and consultancy as required
• Problem‑solve and troubleshoot issues
• Participate in the development of new features and capabilities of the software
• Maintain and extend support documentation for current and next versions of software

What you’ll bring

You will have a strong IT and / or computer science background and solid technical skills. A good understanding of SDLC and ITIL methodologies would be advantageous. Excellent communication skills and the ability to manage stakeholder / customer expectations are essential. Prior experience with application support is important; ideally you have experience working across a large, complex IT organisation with a broad range of toolsets. Other qualities we are looking for include a positive attitude, the ability to work as part of a team and independently when required, and a willingness to learn.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We maintain a dynamic, agile, small‑business feel that is often diluted in larger organisations. It’s our people that give Datacom its unique culture and energy. We care about our people and provide a range of perks such as social events, chill‑out spaces, remote working, flexi‑hours and professional development courses. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat‑structured environment.

We operate at the forefront of technology to help Australia’s and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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