Promotions, Pricing & Ticketing Coordinator

Ko wai mātou – About us

Kia ora. We’re Foodies. You know New World, PAK’nSAVE, Gilmours and Four Square right? That’s us!

With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.

Our Foodstuffs Merchandise team works with supplier partners and store teams on category ranging, buying, pricing and promotions so we can get the right products on the right shelves at the right time for our customers.

Te Tūranga – About the role

We’re looking for a proactive and detail-oriented team member to join our Merchandise Operations team. In this role, you’ll be the primary contact for supporting and resolving incidents related to Promotions, Pricing, and Ticketing across our Stores and Support Centre.

You’ll play a key role in ensuring promotional accuracy and integrity for our customers, while driving continuous improvement in our systems and processes.

Key responsibilities are varied! You will :

• Analyse and evaluate current systems and structures related to pricing, promotions, and ticketing to ensure alignment with business goals.
• Develop and maintain procedure manuals and documentation to support store price integrity processes.
• Assist in shaping promotional strategies that enhance customer satisfaction and optimise resource use.
• Troubleshoot technical and data issues, escalating appropriately and driving effective resolutions.
• Respond to time-sensitive incidents, identify root causes, and implement corrective actions with preventative analysis.
• Collaborate with Store and Support Centre stakeholders, offering customer-centric and technically sound solutions.
• Act as a Subject Matter Expert (SME) on promotional issues, providing guidance and leadership.
• Conduct work studies to identify opportunities for process improvement in administrative and clerical functions.
• Provide training to new team members on pricing and promotional processes.
• Participate in testing SAP system changes to ensure accuracy and consistency.
• Support implementation of approved changes and document updated procedures.
• Lead weekly mailer proofing to ensure promotional accuracy.
• Recommend proposals to refine workflows and improve team performance and business efficiency.

He kōrero mōu - About you

You’ll bring a strong analytical mindset and a passion for process improvement. You’re systems-savvy and thrive in a fast-paced, collaborative environment.

You’ll also have :

Ngā painga - What we offer

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and / or neurodiversity.

Accessibility support

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Accessibility support could include interview location, sign language interpreter, assistive technology.

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