Customer Call Centre / Service Dispatcher - Crown Christchurch

Overview

Crown Lift Trucks New Zealand is proud of its history of serving New Zealand's businesses and communities for the past 42 years.

Crown Lift Trucks is one of the world's largest manufacturers and suppliers of lift trucks / forklifts and is a trusted brand with a reputation for quality and customer satisfaction.

With 15 branches and around 300 employees throughout New Zealand, we are one of the biggest names in lift truck supplies.

The role

You will join our knowledgeable and experienced service team in Christchurch and be supported by great training and shared expertise across the business.

This diverse role is all about exceptional customer care and will see you ensuring all breakdown and maintenance calls regarding out fleet of forklifts are logged quickly and accurately.

Based in Wigram in Christchurch, but assisting our service teams across the South Island, you'll be the first port of call for customer enquiries at Crown NZ, establishing a rapport, attending to their queries and providing them with an unparalleled service experience as you schedule their maintenance & repairs and ensure that our technicians out in the field are in the right place at the right time.

You will work across multiple platforms, managing both a shared inbox and phone system, responding to customer enquiries and completing daily run schedules for our Field Service Technicians.

As part of the Call Centre team, you will also assist in the other regions, for instance helping to cover leave.

You will work closely and collaboratively with our Service and operations teams around the regions.

This is a permanent role, Mondays to Fridays.

Responsibilities

Be the first port of call for customer enquiries at Crown NZ, establishing rapport and providing an exceptional service experience.

Schedule maintenance and repairs; log breakdowns and service requests accurately and promptly.

Manage multiple platforms (shared inbox and phone system), respond to inquiries, and complete daily run schedules for Field Service Technicians.

Coordinate across regions to support service teams and assist with covering leave when needed.

Collaborate with Service and Operations teams to ensure efficient field operations.

About you

Energetic, enthusiastic, with a strong customer-centric and solutions-focused attitude and outstanding communication skills.

Experience in service dispatching or a contact centre is preferred; familiarity with operating in a high-performing environment.

Strong organisational, planning, data entry, and attention-to-detail skills.

IT savvy with the ability to build and maintain strong relationships with internal and external stakeholders.

Collaborative mindset and a commitment to delivering an outstanding customer experience.

Automotive or mechanical industry background or knowledge is advantageous but not essential; willingness to learn and training will be provided.

What we can offer you

In return, we'll offer you a market-related salary plus benefits and excellent opportunities for ongoing training and development — not to mention a strong and collaborative team environment.

As Crown Lift Trucks New Zealand is part of the global Crown business, there are great opportunities for ongoing career development and progression.

Requirements

Please note, a full pre-employment medical, including a drug test, will be required and you must currently be legally entitled to live and work in New Zealand.

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