Service Department Customer Service Advisor

Service Department Customer Service AdvisorTasman ToyotaAutomotive Sales and RepairTasman Toyota is seeking a motivated and customer-focused Service Advisor to join our team in New Plymouth.As the key contact between our customers and the dealership, you will play a vital role in ensuring exceptional service experiences, smooth repair processes, and the promotion of the Toyota brand.Key ResponsibilitiesMeet and greet customers at their vehiclesHandle workshop enquiries and service bookingsWrite repair orders and follow Kodawari proceduresKeep customers updated on vehicle progressOrganise courtesy vehiclesEstimate costs and timeframes for agreed workGain authorisation for additional workMonitor and follow up on job progress to meet deadlinesHelp grow new business within the service departmentPromote the dealership and Toyota brandComplete all internal, online, and classroom trainingWork closely with Parts and Sales departmentsMaintain a clean, professional appearanceCarry out reasonable requests from the Service Manager42.5 Hours per week between 7 : 30 am to 5 : 30 pmSkills & ExperienceSkills & AttributesExcellent communication – face-to-face, phone, and emailFriendly, caring, enthusiastic mannerAbility to adapt communication for technical and non-technical audiencesProfessional, courteous, and customer-focused approachStrong coordination and teamwork skillsGreat attitude, sense of humour, and willingness to assist customersThis is an excellent opportunity to join a trusted brand, build strong relationships, and be part of a supportive team.Apply now and bring your energy, enthusiasm, and customer service skills to Tasman Toyota New Plymouth!

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