Customer Success Manager - Enterprise Ai

About Thematic

At Thematic, we're on a mission to help the world's most customer-obsessed companies unlock insights from feedback using AI. Our platform is trusted by brands like Google, DoorDash, Woolworths and more, to turn customer feedback into smarter decisions and better experiences.

We're a fast-growing, global team of curious, collaborative, and passionate people who love solving problems with AI and analytics.

The Role

We're looking for a

Customer Success Manager

who can blend enterprise-level customer success expertise with data know-how. You'll be the trusted advisor for your portfolio of enterprise clients—guiding them from onboarding through adoption, ensuring they get real business value from Thematic, and building lasting relationships along the way.

This role is remote-first and open to candidates based anywhere in New Zealand.

What You'll Do

Own relationships with a portfolio of enterprise customers—guiding them from implementation through adoption and expansion.

Own customer process on SaaS configurations, integrations, and data (think : Excel / CSV wrangling, SaaS configurations, workflows).

Partner with Sales, Product, Research and Engineering to drive client success, growth, and retention.

Share best practices and creative solutions to help clients get the most from Thematic.

Contribute directly to our key company metric :

Net Revenue Retention (NRR)

What We're Looking For

Bachelor's degree & 3-4+ years in Customer Success, Customer Account Management, or Solutions Engineering (ideally with enterprise SaaS).

Aptitude and comfort not just with SaaS platforms, but also with integrations, and custom data manipulation in Excel / CSV.

Excellent communicator and comfort across our channels and tools : Slack, Jira, Google Suite, Zoom, email.

Strong organizational skills and attention to detail.

Bonus Points If You Have :

Experience using AI tools (ChatGPT, Claude, etc.) to solve real-world business problems.

A passion for insights, analytics, and customer experience.

Start-up experience (you thrive in fast-moving, dynamic environments).

Some coding or scripting background.

Perks & Benefits

Competitive salary, bonus plan, and equity.

Monthly home-office stipend.

Flexible, remote-first work culture.

Professional development & career growth opportunities.

Company retreats in epic locations (past ones include Hawaii, Raglan, and Queenstown!).

A supportive team invested in your success.

Why Join Us?

This is your chance to be part of a team that's shaping how businesses use AI to understand customers and make better decisions. If you're curious, customer-obsessed, and excited about the future of AI, we'd love to hear from you.

Target compensation is $90,000 NZD per year inclusive of bonus based on experience, plus monthly remote-work stipend.

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Apply now and help us write the next chapter of Thematic's story.