Customer Success Manager - Innovation And Integration

Are you passionate about driving customer success and building lasting client relationships in the tech space?

At Fusion5, we help businesses go beyond - unlocking growth and potential through innovation.We're looking for a Customer Success Manager to join our high-performing Innovation & Integration team.

You'll be the trusted advisor for our integration platform customers - ensuring they gain maximum value, renew with confidence, and continue to grow with us.What You'll DoYou'll take ownership of the end-to-end client experience, ensuring strong service delivery and uncovering new opportunities to add value.Key responsibilities include : Championing customer success and driving adoption of integration solutionsManaging support events, incidents, escalations, and SLAs (including 24 / 7 coverage)Leading onboarding and continuous improvement initiativesCoordinating service reviews, reporting (including root cause analysis), and communicationDeveloping and refining service catalogues and managed service offeringsWorking closely with delivery and technical teams to ensure seamless outcomesWhat You BringYou're a relationship builder, a strategic thinker, and a confident communicator who knows how to turn customer needs into action.

You thrive in complex environments and love seeing your clients succeed.Proven experience in customer success, service delivery, or account management (ideally in tech or professional services)A proactive, consultative approach to problem-solving and growthStrong coordination and communication skills, with the ability to influence internally and externallyA commitment to delivering outcomes, not just servicesWhy Fusion5?

Work with a passionate, collaborative teamBe part of a company that values innovation and continuous improvementEnjoy a flexible, supportive work environmentMake a real impact on customer success and business transformationJoin UsThis is more than a service role - it's about creating value, driving innovation, and growing lasting partnerships.

If you're ready to make a real impact for your clients, we'd love to hear from you.

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