Customer Services Representative - Manufacturing

Join a Leading NZ Manufacturing Business and start the New Year with a Fresh Exciting Challenge!

We’re looking for a proactive and organised individual to step into a vital client service and coordination role with one of New Zealand’s leading packaging manufacturers.

This is a fantastic opportunity for someone who enjoys being the central link between clients, sales, and production — and who thrives in a fast-moving manufacturing environment.

Why You’ll Love It Here

Locally made, globally backed  – Work for a well-established, international company with strong roots in NZ manufacturing.

Great culture  – Collaborative, friendly team that values communication, humour, and excellence.

Career development  – Ongoing mentoring, training, and pathways into other areas like Sales, Operations, or NPD over time.

Purpose-driven  – Be part of an organisation leading the way in printed, sustainable and innovative packaging solutions.

What You’ll Be Doing

You’ll play a key role in supporting B2B clients and ensuring their packaging projects run smoothly — from order to delivery.

Liaise with clients daily via phone and email, providing updates, answering questions, and delivering best-fit solutions in a professional and timely manner

Coordinate between customers, production, and internal teams to keep jobs on track

Assist with quotes, reports, and forecasting for the sales and production teams

Maintain data integrity across CRM and ERP systems

Keep a close eye on detail, quality, and timelines

This is a  full-time, office-based role  near Christchurch Airport, working Monday–Friday. Candidates must be able to work  8 : 00 AM–5 : 00 PM (8 hours / day) , with some flexibility for staggered start and finish times.

Start date :  Early to mid-January

About You

You might currently be working in customer service, production coordination, sales support, or office administration within a  manufacturing, print, or packaging  business — or you’re looking to step into a role where you can grow in these industries.

You bring :

Minimum  2 years’ experience  in an office-based customer-focused role

Excellent written and verbal communication skills

Strong Excel and systems capability ( CRM or ERP experience a plus )

Highly organised with strong attention to detail

Comfortable juggling competing priorities while working methodically and maintaining high standards

A positive, solutions-focused approach

Tertiary qualification in Marketing, Business / Commerce, or a related field (preferred, but not essential)

If you’re career-minded, enjoy seeing how products are made, and thrive working with both clients and operations teams — this role offers variety, growth, and a strong career pathway.

Apply now and make 2026 your year to grow with a company that truly values its people.

How to Apply

Apply now with your CV in  Word format . We recommend including a cover letter outlining why you’d be a great fit.

Contact :  Chanelle Bryan – Recruitment Specialist

Phone : Email :

First interviews will be conducted via video.

Medical, drug, and skills-based testing will apply.

Due to application volumes, only shortlisted candidates will be contacted within  7 working days .

Applicants must have the  right to work in New Zealand .