Senior Analyst, Account Management

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.

Together with our customers, we're helping build asustainableeconomy where everyone can prosper.

We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySenior Analyst, Account Management OverviewWe are seeking a Senior Analyst to support our Account Management team in delivering awesome service to our customers.Our customers are banks, large retailers, start-ups and everything in between.We are seeking to hire a talent with an interest in financial products, technology, payments and critical thinking to join the team.

We offer the comfort of a small, friendly office here in Auckland as well as the opportunity and benefits that come with working for a globally business like Mastercard.The Role

• Influence account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations.
• Understand our and the customers' strategic agenda, operational set up and capabilities, and identify opportunities to deliver against these objectives within the technical framework.
• Provide support to communicate innovations, technology and Mastercard product to customers.
• Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service.

This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.

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