Company Description
Ko wai matou – Who we are.
The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming.
They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.
Job Description
The Warehouse, Northlands in Christchurch, New Zealand is seeking a vigilant and professional Loss Prevention (Security) Officer to join our team.
In this crucial role, you will be responsible for maintaining a safe and secure environment for our customers and staff while preventing theft and minimising losses.
Monitor store activities through regular patrols and surveillance systems to detect and prevent theft, fraud, and other security breaches
Respond promptly and professionally to security incidents, emergencies, and customer service issues
Conduct investigations into suspected theft or fraudulent activities
Apprehend and detain shoplifters in accordance with company policies and legal requirements
Collaborate with store management to implement and improve loss prevention strategies
Maintain accurate records and prepare detailed incident reports
Assist in training staff on security procedures and loss prevention techniques
Ensure compliance with health and safety regulations
Provide excellent customer service while maintaining a security presence
Please note this is a casual position with no set weekly hours.
Qualifications
Valid security guard licence as per New Zealand regulations
Previous experience in retail security or loss prevention roles
Thorough understanding of security procedures, surveillance systems, and loss prevention techniques
Strong observational skills and attention to detail
Excellent communication and interpersonal skills for dealing with customers and staff
Ability to remain calm and make sound decisions in high-pressure situations
Proficiency in report writing and record-keeping
Physical fitness to perform the duties of the role
First aid certification (preferred)
Flexibility to work various shifts, including evenings, weekends, and holidays
Knowledge of retail operations and customer service principles
Commitment to maintaining confidentiality and ethical standards
What We Offer
Team Card : Access to discounts across our brands.
Birthday Leave : To celebrate your special day, you're entitled to a day of paid leave each year!
Here for Good Leave : To do good in your community you'll have one day of paid leave every year!
Career Progression : an excellent steeping stone into other internal opportunities.
Plus loads more!
#J-
Security Officer • Christchurch, New Zealand