Service Delivery Lead

At Suncorp, we’re committed to being there for our customers in the moments that matter most.

We’re looking for a Service Delivery Lead - NZ SIAM who brings deep expertise in IT Service Management (ITSM) and Service Integration and Management (SIAM), and who is passionate about uplifting capability, driving operational excellence, and delivering great customer and business outcomes. In this role, you’ll play a key part in shaping and governing ITSM / SIAM processes across Suncorp New Zealand, ensuring consistency, quality, and strong end-to-end service performance.

You’ll work across multiple technology domains, provide leadership to ITIL process owners, support continuous improvement, and build strong relationships with internal teams, partners, and Joint Ventures. If you thrive in complex environments, enjoy driving maturity uplift, and have a passion for simplifying and improving how services are delivered, this could be the perfect opportunity for you!

Why You’ll Love Working at Suncorp

• Salary : Competitive Annual Salary + Performance Based Incentives
• Leave Benefits : Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid Working : Work where you thrive with our flexible blend of on-site and at-home work arrangements
• Work-Life Balance : Ensure you have the time and support you need to thrive both personally and professionally
• Staff Discounts : Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers
• Reward & Recognition Programs : We celebrate your hard work and achievements!
• Career Development : We prioritise your professional growth, offering ongoing training, development opportunities, and the support you need to reach your full potential
• Reputable Employer : National, trusted company with an inclusive and diverse workplace
• Community Engagement : Involvement in charity events like Spirit to Cure

What You’ll Do

What You’ll Bring

If this sounds like the opportunity you’ve been looking for, apply today and help elevate IT service delivery at Suncorp!

At Suncorp, we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact Lisa.scanlon@suncorp.com.au for a confidential conversation.