Trekking Guide / Guest Service Attendant - multilingual

Aoraki / Mount Cook 7999, New Zealand Req #299

Thursday, 6 February 2025

For those who dream bigger!

At the Hermitage, Aoraki / Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team sees every aspect of the hospitality industry while gaining a unique experience that develops their career, which can be transferred when they are ready for the next exciting adventure.

Trekking Guide / Guest Service Attendant - Multi-lingual, ideally Japanese speaking.

Our Activities and Guest Services team looks after the Activity and Retail experience for guests, along with offering activities to both internal and external guests of the hotel. Activities include Glacier Explorers, Star Gazing, Tasman Valley tours, SEHAC, and Trekking in the national park.

This role is split between offering guided walks with our Hiking team, providing informative commentary along the way to our guests, and providing guiding and translation support in other Activities, as well as assisting our guest services team. At the heart of our service, your ability to build rapport with our guests and share your knowledge and passion for the local surrounding area is the key to success.

What you will be doing :

• Responsible for overseeing all aspects of the trekking department operations, including but not limited to guest and agent communications, staff rostering.
• Demonstrate a knowledge of other cultures and customs, in particular Japanese.
• Presenting to groups and providing safety briefings.
• Providing informative commentary with your own personal style and flair.
• Guiding walks along tracks within the National Park.
• Ensuring a high level of Health and Safety is maintained.
• Upselling all services, activities, and retail products available in the surrounding area, in order to maximize occupancy and revenue.
• Handling guest inquiries, providing accurate information on products and services ensuring accurate transactions and data entry.
• Keeping the public areas around the reception area clean and tidy.
• Ensuring that all security procedures are followed in relation to cash, keys, guest security, and privacy.
• Greet and interact with all customers and provide assistance as required.
• Maintain the visual standards of the store and represent the image of the hotel.
• Assist with the processing of stock deliveries and shop floor replenishment.
• Handling requests and complaints, deferring to the Manager / Supervisor when necessary.
• Jumping feet first into the day and helping out wherever is needed.

What you will bring to the role :

The role and benefits :

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.

We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park; there are no shops, fast food outlets, or public transport. If you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.

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