Service Advisor

In this role, you will make an impact in the following ways :

• Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
• Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
• Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
• Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
• Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
• Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.

Responsibilities

To be successful in this role you will need the following :

Qualifications

Job : Service

Organization : Cummins Inc.

Note : This posting may include placeholders or boilerplate language that should be kept or removed according to company policy. Ensure all content complies with internal guidelines and EEO statements as required.

#J-18808-Ljbffr