Emergency Response Operator

About us

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24 / 7 call centre support.

What there is

• That feel-good feeling to help people who need it
• Great training and onboarding to the team
• Amazing and supportive leaders

Purpose of the role

We have 2 full-time, 40-hour per week roles available where you'll be part of a unified team of operators supporting a wonderful group of clients. This role supports our clients by working on a 24 / 7 roster. The position is an over-the-phone client-facing role, which is vital for us to provide the excellent customer service and response support our clients require.

Responsibilities

Experience and Requirements

Hour of Work

The role is a permanent full-time position working 40 hours per week on a 24 / 7 rotating roster with occasional overnight shifts starting at 10 : 30 pm and finishing at 7 : 00 am, including weekends and public holidays.

Why us?

We offer our employees :

Diversity & Inclusion

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

To be successful, candidates must have the appropriate work eligibility rights. Candidates are required to provide a Police check,  which can be organised and paid for by us.