It Support Engineer - Auckland

IT Support Jobs - Auckland

We're partnering with a leading Managed Services Provider that delivers mission-critical support to enterprise clients across New Zealand.

To meet the increasing demands of 24x7 operations, they're expanding their engineering team with skilled Tier 2 / 3

Support Engineers

About the Role :

As a core part of the support function, you'll manage escalated technical issues, monitor infrastructure health, and maintain SLA-driven service delivery for key clients.

This is a dynamic role suited to engineers who thrive in high-availability environments.

Responsibilities :

Deliver L2 / L3 support for complex infrastructure issues across Windows, networking, M365, and virtualization platforms

Monitor systems and resolve incidents within SLA windows

Execute change requests, patch management, and system upgrades

Liaise with vendors and internal SMEs to triage and elevate critical issues

Contribute to documentation and knowledge sharing

Requirements :

3–5+ years of experience in technical support or systems engineering roles

Strong troubleshooting skills across Microsoft, VMware, and networking tech

Familiarity with ticketing tools (e.g., ConnectWise, ServiceNow)

Willingness to work rotational 24x7 shifts

If you're a proactive Support Engineer who thrives under pressure and wants to grow in a fast-paced MSP environment, we'd love to hear from you.

Reach out to

ANZ Talent Hub

or apply with your CV today.

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