Ict Technician

We are looking for an energetic and engaged ICT Communications Technician to play a vital role in our business to support, operate, maintain and enhance our ICT and Managed Services and Solutions at Auckland, Hamilton, Tauranga and other regions of North land

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

Key Responsibilities

• Installation and support of traditional off and on-premise & IT-based communications.
• Good knowledge of active and passive networks specially in copper network
• SLA based tickets handling for copper and fiber faults in residential and commercial network.
• Deliver projects as per scope and within budget, and milestones, obtaining technical requirements from customers, configuring, provisioning, testing VoIP & voice services, routers and switches
• Remote and on-site support to existing clients' communications networks including end-user training
• Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures
• Monitor and escalate faults with vendors, upstream providers and ISPs
• Work closely with other staff in the Technical and Service Delivery Team

Essential Skills and Experience

Minimum 2 Year's experience in a similar role implementing, maintaining, troubleshooting ICT Communications systems., and Level 3 education

Locate, identify and rectify copper & fiber faults in industrial and commercial areas

Excellent troubleshooting & fault analysis, verbal and written communication skills

Ability to handle multiple tasks and handle pressure situations

Highly motivated and organised with a 'Can-do' attitude and attention to detail to meet individual and team deadlines and milestones

Installing, managing, and troubleshooting complex ISP networks including NBN services (FTTX & COAX)

Knowledge of Data Networking including LAN, WAN, routers / firewalls, at commercial sites

Strong focus on customer service

Excellent communication skills and a consultative approach

Location of Work : Auckland, and other Regions of North Island

Job Type : Full-time

Pay : $

– $

per hour

Expected hours :

per week

Benefits :

Company car

Employee mentoring program

Extended annual leave

Professional development assistance

Relocation assistance

Travel reimbursement

Work Location : In person