Central Processing Officer - Central Rotorua

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Central Processing Officer - Central Rotorua

• Fixed Term until 30 June 2026,Full time 37.55 hours per week
• Starting Salary : $61,466.00 with annual progression
• Start Date : Monday 12 January 2026

We have a unique role in supporting New Zealanders that touches the lives of most people at some point in their life's journey. We do a lot of different things, and we're proud that we play a very important role in people’s lives every day.

This is an important role. Every action you take impacts lives. Simply put, people count on us. We help New Zealanders become safe, strong, and independent.

You’ll help many people every day by delivering an end-to-end service including the assessment, processing, and review of client information. You’ll provide essential financial assistance support for clients and their whānau. In addition to your processing responsibilities, you’ll engage in client service through outbound phone calls. Your excellent conversational skills will enable you to complete outbound calls and can talk to MSD clients.

Our team is responsible for many different work areas such as the processing of online income declarations updating clients’ change in circumstances, managing requests for information from other government agencies like IRD & NZ Police, processing reviews, and processing online applications for income support.

We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for clients. Our modern training approach ensures you’ll receive plenty of support to succeed in your role.

What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū

What's in it for you | Nōu te rourou

How to Apply | Me pēhea te tuku tono

To apply, click the link and submit your updated CV. A cover letter is not required, as you will be prompted to answer the following questions in the application form :

Note : Your responses to the application questions are essential to our assessment process. All applications must be made online.

We’re working within tight deadlines, so please ensure your contact details are correct and that you’re available to respond via email or phone.

Due to the expected high volume of applications and recruitment timeframe, we’ll be shortlisting continuously as applications are received. To maximise your chances of being considered, we recommend applying early. Please take the time to thoroughly complete the application questions and ensure your CV is up to date.

To be eligible for this position, you must be a New Zealand or Australian Citizen or a New Zealand Permanent Resident at the time of application.

Salary range : $61,466.00 - $73,903.00

The starting salary within this range will depend on relevant skills, experience, and other factors. While a typical starting salary is $61,466.00, each candidate will be assessed on merit.

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

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