Residential Services Officer

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• Do you crave a role where your impact is immediate and profound?
• Do you possess a passion for supporting newcomers and fostering a welcoming environment?
• Salary ranges from $55,624 - $65,829 with Kiwisaver and wellness benefits
• Permanent full-time, based at Te Āhuru Mōwai o Aotearoa (Mangere Refugee Resettlement Centre) in Auckland

The Refugee and Migrant Services (RMS) branch in Immigration New Zealand upholds New Zealand’s international humanitarian obligations and commitments and works collaboratively across government, sectors and communities to welcome, protect, and enable migrants and refugees to resettle and thrive in New Zealand.

The Refugee Quota Programme team within RMS delivers refugee resettlement programmes for New Zealand. A new team of Residential Services Officers has recently been established within the Refugee Quota Programme to provide high quality front-facing services at Te Āhuru Mōwai o Aotearoa. You will contribute to the operations of Te Āhuru Mōwai o Aotearoa by acting as the key point of contact for quota refugees and asylum seekers who are accommodated at the centre, from their arrival and through the duration of their stay. You will also act as a key point of contact for visitors and service providers requiring access to the centre.

You will participate in planning and organising the day-to-day operations at Te Āhuru Mōwai o Aotearoa, and provide quality services relating to the care, wellbeing and rights of refugees and asylum seekers. You will liaise with other service providers to maximise efficiency and ensure the smooth running of the refugee orientation programme.

The team operates on a 24 / 7 basis and the Residential Services Officers work on rostered shifts.

What we offer in return :

Skills and Experience Required

For your application to be considered you must be a New Zealand citizen or hold a permanent resident visa.

When you are ready to apply please send a CV and cover letter telling us why you’re the perfect fit for this role.

Applications close on Wednesday 22 October 2025 at 11.59pm.

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