Infrastructure Support Engineer

Infrastructure Support Engineer – Keeping Police Connected – Where Every Call Counts!

We are seeking an Infrastructure Support Engineer to maintain and produce designs, product roadmaps, and strategies for NZ Police voice and telephony infrastructure, including critical communication platforms and integrations with radio systems.

Reporting to the TPO Communications, you will provide solution design and technical leadership to support operational and business partners across the organization.

This role focuses on modernizing and strengthening our voice and collaboration environment, leveraging technologies such as Zetron ACOM Radio console, Mitel MiCCe, MX-One, Collaborations devices, Cisco CUCM, and Cloud Contact Center platforms.

Key Accountabilities

Implement and support voice and collaboration infrastructure, ensuring reliability and performance for mission-critical communications systems.

Provide hands-on experience across platforms and cloud contact centre solutions.

Assist with solution delivery through impact assessments, option analysis, and detailed implementation plans.

Maintain accurate infrastructure documentation, configuration standards and integration diagrams.

Work with service providers and internal teams on system upgrades, support senior engineers in complex fault resolution.

Troubleshoot and resolve technical issues promptly to minimise operational impact.

Demonstrate a proactive approach with the ability to learn new technologies in a fast-paced environment.

Contribute to a collaborative team environment, sharing knowledge and promoting best practices.

What You'll Bring

Hands-on experience in voice and collaboration technologies with a structured approach to implementation and support.

Experience supporting and maintaining voice and collaboration technologies such as Zetron ACOM Radio Console, Mitel MiCCe, MX-One, Cisco CUCM, and cloud contact centre platforms.

Good understanding of VoIP, SIP, call routing, and resilient telephony design, with practical application across IP-based PBX platforms, unified communications, and contact centre environments.

Strong troubleshooting and problem-solving skills, with the ability to learn new technologies quickly.

Clear and confident verbal and written communication skills to work effectively with technical teams, vendors, and operational stakeholders.

Exposure to dispatch or emergency communications systems is an advantage.

Familiarity with both on-premise and cloud-based voice solutions is an advantage.

Industry certifications in Mitel, Cisco CUCM, or cloud contact centre platforms are desirable.

Application Details

Deadline for applications : 5 : 00 pm on 25 November.

All applications must be submitted online; show you have the right to work in New Zealand.

For further information, please visit the Police careers website.

If you are an internal applicant, you must apply through the police system and provide an alternative contact email address.

Questions about the vacancy can be directed to

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