Technical Engineer

Job Description

Key Missions

Analyses, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA

Reproduces and documents customer problems and escalates them to relevant solution or product development teams

Provides input as required on product and customer specific functionality, configuration and usage

Designs corrective action plans or local workarounds that allow issues to be solved within the SLA

Documents ticket resolution and ensures proper communication or reporting to customers on ticket resolution progress

Maintains support documentation up to date

Carrys out on-site administration and preventive maintenance activities

Performs system upgrades at customer premises during post go-live period (ramp up / grace period)

Ensures procedures are correctly implemented

Maintains IT infrastructure and backend components, including hardware and software

Conducts standard and complex analysis in autonomy

Requirements

3-5 years of experience Technical Engineering role, systems integrator environment

• Degree in Electrical / Electronics / Computer Engineering / Computer Science or a relevant discipline;

Exposure in areas across Software application, Backend applications and Hardware Appliance.

Experience in Software Application and Integration is a plus.

Experience in Kubernetes and DevOps CI / CD pipeline is a plus

Strong analytical and problem solving skills

Profile & Other Information

None specified

Technical Skill

Good understanding of IT infrastructure and architecture

Basic database knowledge and best practices

Security awareness

Windows, GNU / Linux, networking knowledge

Knowledge of scripting and programming language (Java, Javascript, Perl, Bash, Python, PowerShell, etc.)

Knowledge of configuration management tools and languages (Terraform, Ansible, GIT, etc.)

Containerization and orchestration knowledge (Docker, Kubernetes, etc.)

Experience in Linux and Windows environment and scripting is compulsory

Strong understanding of software lifecycle (agile, waterfall, etc.)

Purpose

This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality.

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