Business Capability Partner

Overview

Are you a banker with a solid understanding of banking and credit processes, looking to broaden your impact? This role offers the opportunity to lead strategic capability initiatives that shape how our teams adapt, grow, and deliver for customers. If you're passionate about driving performance uplift and embedding meaningful change, we’d love to hear from you.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Role

As a Business Capability Partner, you play a pivotal role in enabling and embedding both technical and behavioural capability across Customer Business teams through leading the design, delivery, and embedding of strategic capability initiatives. You’ll work across Customer Business, Transformation, Credit Risk, and Learning to ensure our people are equipped for new processes, technologies, and ways of working.

Your work will be grounded in data and aligned to business priorities driving performance uplift, improving process effectiveness, and supporting operational readiness for change. Through a capability lens, you’ll also influence and shape culture embedding behaviours, mindsets, and practices that support our ambition to be Customers’ 1st Choice and our purpose of Kiwi making Kiwi better off. You’ll play a key role in ensuring our teams are prepared, confident, and capable of thriving in a changing environment.

Qualifications

• Ideally experienced in credit analysis with a Delegated Lending Authority
• Proven track record in designing, delivering and embedding impactful business initiatives
• Strong capability in on-the-job coaching underpinned by a solid understanding of adult learning principles
• Confident relationship manager, known for building trust and positively influencing decisions
• Demonstrated ability to interpret data and performance metrics to inform capability uplift

Apply and Timeline

Tono mai | Apply Now – Applications close on Friday 3rd October. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description : Business Capability Partner

Why Kiwibank

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter. Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

Benefits

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