Visitor Services Team Member – Fixed Term

OverviewVisitor Services Team Member – Fixed Term.

Join the Visitor Services team at the National Aquarium of New Zealand on a one year fixed term contract and play a key role in creating memorable experiences for our guests.

This varied role rotates across admissions, retail, café, and events, giving you the chance to welcome visitors, sell tickets and tours, serve in the café, support retail sales, and help deliver functions and birthday parties.

No two days are the same, and you'll be part of a supportive roster that ensures a fair share of weekends off.ResponsibilitiesEngage with visitors at front-of-house, sharing local knowledge, answering queries, and promoting aquarium experiences and memberships.Support our café and retail spaces by serving customers, maintaining high hygiene standards, and seeking opportunities for additional sales.Help bring events to life, from responding to party bookings to assisting with set-up, service, and pack-down for functions and celebrations.About YouConfident communicator with a passion for delivering top-notch customer service across front-of-house, food service, and retail.1–2 years of experience in a customer service role.Solid computer skills and attention to detail.What we OfferDiscounted Health Insurance Work Scheme + Eye Test SubsidyRetailer Discounts + Study assistanceEmployee Assistance Program (OCP)Quarterly values awards + Birthday vouchers + Social clubFree flu vaccinations (annual)Ka Awatea Cultural Wananga + NCC Kapa HakaTe Reo Maori language classesThis is fixed term opportunity for one year.

You'll work 33 hours per week across 4 days as rostered (7 day rolling roster, including public holidays).

You will be based at the National Aquarium of New Zealand on Napier's Marine Parade.The annual salary package for this role is between $43,100-$50,700 (including KiwiSaver) for part time hours (33 hours per week).

The final offer will depend on your skills and experience.Applications for this role close on 27 October 2025, however due to the highly competitive employment market we will be interviewing applications as we receive them and may close the role when we have found the right person.

Please do not delay in making your application.About NCCNapier City Council is an equal opportunity employer that values diversity.

We welcome applicants from all backgrounds and work to make our hiring process fair and accessible.

If you need any support or adjustments during your application or interview, let us know—we're happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Maori Partnerships team, Te Waka Rangapu, which builds cultural capability through education and training.Before you join, you'll need to complete pre-employment checks (including drug testing, with some roles requiring health screening).

As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.Please visit Napier City Council Careers website to see full job descriptionSeniority level : Entry levelEmployment type : Part-timeJob function : AdministrativeIndustries : Government Administration

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