Digital Channel Owner

Overview

We’re looking for a Digital Channel Owner to lead the strategy, deliver and optimise self-service digital channels. In this role, you will manage the end-to-end experience across e-commerce, online retail, and knowledge platforms. You’ll champion customer-centric design and drive digital adoption to improve customer journeys, streamline experiences and increase efficiency across the business.

Skills & Experience

• Proven experience in digital channel ownership, self-service management, or digital product management within an IT, telecommunications or service-based environment
• Strong understanding of customer experience design, UX, digital service delivery, and adoption strategies
• Experience working with knowledge management platforms, customer portals, or vendor self-service tools
• Experience in online e-commerce and buy journeys, including developing and optimising capabilities to drive sales outcomes
• Demonstrated ability to use analytics, reporting, and customer insights to inform decisions and measure outcomes
• Strong project management skills, with the ability to deliver enhancements and initiatives in partnership with cross-functional teams
• Vendor management and stakeholder engagement experience
• Excellent communication skills with the ability to translate complex digital strategies into clear, actionable outcomes
• Relevant tertiary qualification in business, digital, or technology disciplines (preferred but not essential)

If you’re a product-minded digital leader who’s passionate about improving customer journeys and driving meaningful impact, we’d love to hear from you.

Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.

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