System Administrator, Services

Press Tab to Move to Skip to Content LinkWorkplace Type : OnsiteBusiness Unit : SIGResponsibilitiesOBJECTIVES / MAIN ACTIVITESCustomer : Monitor and manage all of Hexagon components of CAD systems including CAD, Mobile ResponderMaintain system availability in a 24-hour, 7 days per week environment in line with contractual requirementsMaintain the integrity of the CAD System's dataEnsure that software consistency is maintained throughout all supported environmentsEnsure that new products and new versions of existing products are tested and certified prior to introduction into the production environmentsIn conjunction with Management, monitor the ongoing performance of all third-party maintenance providers to ensure contract commitments are met to the required standardDevelop appropriate skills to enable the provision of preventative and remedial maintenance of all supported system componentsDevelop and maintain working relationships within Hexagon and Hexagon's customers with relevant management and staffLiaise with Hexagon technical resources on resolution of system and software issuesProactively implement changes, patches and other configuration changes to applications and OS etc.Maintain system administration, system configuration, process, procedural and task documentation SupportProvide a point of contact for remedial and preventative maintenance services for all supported environmentsProvide technical support for production environments; including operating system, application softwareProvide technical support for installation and configuration of Hexagon productsIdentify, diagnose, and resolve technical issuesMaintain a high level of customer awareness and familiarisation with customer workflows and requirementsParticipate in project work as requiredParticipate in managing system monitoring protocols, support documentation standards, software configuration, and change control as directed by the Support Team LeadHexagon offers 24 Hour, 7 Days a week service.

You will be required to participate in a 24 Hour on-call roster, and this will involve some after-hours dutiesAs directed by the Support Team Lead on "as required basis" act as technical escalation point for the field support teamMaintenance : Monitor and manage virtual server host performanceMonitor and manage all aspects of device and database usageImplement configuration changes to improve performance and stability of the production environmentsIdentify recurring issues and implement required actions to correct issuesProactively implement changes, patches, and other configuration changesMaintain all supported Windows Server and Desktop systemsPeople : Act as a key contributor to the team of Systems Administrators using your extensive experience, technical credibility, and ability to provide support to team membersAct as escalation point for System Administrator to maintain our local server and network infrastructure for our customersDevelop documentation for setup and configuration to promote the transfer of knowledgeRegular meetings with stakeholders to understand support requirements and issuesTriage and resolve environmental issuesEducation / QualificationsAt least 3 years' experience in a similar role managing Windows Server, Active Directory, Group Policy, and NetworkingUnderstanding of Network Fundamentals including Network Protocols (TCP / IP; DHCP; DNS); Firewalls; basic command-line' network connectivity; troubleshootingExperience working in a Managed Service Provider (MSP) environmentHands on experience and knowledge of IT hardware and software deploymentHigh level of independence and strong customer service focusDemonstrated organisational skills to keep track of all tasks as the role requires multi taskingExposure to Microsoft SQL or Oracle would be advantageousKnowledge of PowerShell or other scripting language also beneficialPOSITION SPECIFIC COMPETENCIES : Must be flexible and available for the 24 X 7 on-call support rosterYou must pass the required police and customer vetting requirementsLI-VBP1 #SIG

• About HexagonHexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies.

We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.Hexagon's Safety, Infrastructure and Geospatial (SIG) division provides mission-critical and business-critical solutions to governments and service providers for smarter and safer communities, better public services, more reliable infrastructure, and improved resilience of vital services through patented leading location intelligence technology.Hexagon (Nasdaq Stockholm : HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR.

Learn more at hexagon.com and follow us @HexagonAB.Everyone is welcomeAt Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business.

Everyone is welcome—as an inclusive workplace, we do not discriminate.

In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.Respect is the cornerstone of how we operate, so speak up and be yourself.

You are valued here.

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