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Operations Manager
Driving Miss Daisy St AlbansChristchurch, Canterbury, New Zealand8 hours ago
Job descriptionMaintain accurate records of all client bookings, driver hours, and financial transactions. Work with the national Head Office and the Franchise Owner to ensure compliance with all brand standards and administrative procedures. Assist in managing the franchise budget and financial performance, focusing on cost-effective operations. Handle administrative duties related to ACC and Total Mobility invoicing and claims. Assist the Franchise Owner with daily client bookings and schedules, ensuring efficient and timely service delivery. Ensure all services—including door-to-door transport, companion assistance, and ACC / Total Mobility services—are delivered to the highest standard of safety and care. Build and maintain strong relationships with clients to ensure their satisfaction and retention. Support the franchise owners in executing local marketing and business development plans. Identify opportunities to connect with new clients and partners, such as aged care facilities, schools, and disability support organisations. Promote the brand locally and ensure all communications reflect the caring and professional image of Driving Miss Daisy. Enforce and monitor the franchise\'s health and safety procedures to ensure the safety of both clients and drivers. Ensure all vehicles are well-maintained, clean, and compliant with safety regulations. Complete and submit regular health and safety reports to the head office. Proven experience in a management or leadership role, preferably in a service-based industry. A caring, compassionate, and trustworthy attitude towards clients. Exceptional organisational and time-management skills. Excellent interpersonal and communication skills to effectively manage both clients and drivers. Self-motivated, energetic, and enthusiastic about growing the business and serving the local community. Proficiency with business software and the ability to learn new applications. A clean New Zealand driver\'s licence and the ability to obtain the necessary endorsements. A degree or diploma in business, social work, or a related field is desirable, though relevant experience is highly valued. Experience in the aged care, disability support, or transport sectors would be beneficial. Willingness to undertake required training, including First Aid and Dementia Friend certification. 25 hours per week, worked over 5 days Monday to Friday Great role for a parent working between school drop off and pick up hours.
Key Responsibilities
The Operations Manager assists the Franchise Owner with the day-to-day operational management of the Driving Miss Daisy St Albans franchise. This role ensures the efficient and high-quality delivery of companion driving services to clients, manages the team of drivers, and supports the overall growth of the business in the local community. The successful candidate will be a compassionate, organised, and self-motivated individual who is passionate about making a positive difference in people's lives.
Driver and Team Management
- Manage driver schedules, assigning jobs based on client needs and driver availability.
- Provide ongoing support, coaching, and performance management to the driver team.
- Ensure all drivers have the necessary qualifications, including a p-endorsement, First Aid certification, and up-to-date police vetting.
- Assist with the recruitment and onboarding of new "Daisy Drivers," ensuring they meet all company and regulatory requirements.
Financial and Administrative Management
Client and Service Management
Marketing and Business Development
Health, Safety, and Compliance
Required Skills and Attributes
Qualifications
Hours and days
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Manager • Christchurch, Canterbury, New Zealand
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