AR Officer, Shared Services Centre Accounts Receivable (1 year contract)

AR Officer, Shared Services Centre Accounts Receivable (1 year contract)

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Responsibilities include :

• Verify billing documents received from respective business entities and ensure customers are billed in an accurate and timely manner.
• Submit eInvoice to AGD or customers’ invoicing portal.
• Prepare billing supporting reports as per customer’s requirement.
• Post monthly sales accrual / reversal in SAP.
• Work with Order Management team on matters relating to sales order processing.
• Raise credit note via eCN & send out to the customer.
• Attend and reply to internal & external customer’s enquiries on invoicing and billing matters.
• Prepare monthly KPI reports (such as invoice list, invoice rejection list).
• Submit monthly updates for management reporting (such as invoice cancellation, payment collection status).
• Maintain regular contact and follow up with customers to ensure invoices are paid promptly.
• Conduct aged overdue account review with Section Head and follow up with review actions.
• Escalate rejection invoices, track Open log issues and ensure it is resolved with proper closure with respective process stakeholders.
• Send email reminder chaser and Statement of Account to customers.
• Report and alert any potential sign of customer default and apply appropriate actions to minimize bad debt.
• Prepare aging reports required by internal or external auditor or respective business entities.
• Process refunds of credit balances such as excess payments or credit notes upon customer’s request.
• Perform any other tasks as assigned.

Skills & Requirements

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

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