Customer Advisor (Fixed Term)

Job Description

Posted Tuesday, 30 September 2025 at 8 : 00 am | Expires Sunday, 19 October 2025 at 8 : 59 am

Your next adventure : Rotorua Lakes Council beckons!

Are you seeking an adventure that combines professional growth with community enrichment? Look no further than Te Kaunihera o ngā Roto o Rotorua | Rotorua Lakes Council. With a team of over 400 staff, we're the driving force behind iconic projects that define the Rotorua landscape – from the Sir Howard Morrison Centre to the Rotorua Lakefront Redevelopment. Immerse yourself in the unique blend of nature and culture that Rotorua offers, with lakeside tranquility, world-class mountain biking, and captivating geothermal wonders. Our commitment to biculturalism through collaboration with Te Arawa, our local iwi, is hugely important as is your appreciation for Māori values, te reo, and tikanga Māori. Join us and embark on a journey where your passion meets purpose.

Whakarongo ki te Tūī e karanga mai ana, Tihei Mauriora e! Hear the call of the Tūī, Behold there is life!

12 MONTH FIXED-TERM AGREEMENT

Parental Leave and Employment Protection(Paid Parental Leave) Amendment Act 2002

• Are you a Customer Service Superstar?
• Do you thrive on engaging with customers and delivering exceptional service?

If so, we are looking for a fun, confident and hard-working customer service professional to join our dynamic team who is that important first point of contact for all Council enquiries.

Your main goal will be to ensure clients receive superior customer service by solving problems and promptly processing inquiries. You will be effective at anticipating the needs of customers and delivering timely and high quality services.

As this role is primarily based in the Contact Centre, clear and concise verbal communication skills are essential. In addition, you will have previous administration experience and possess exceptional customer service skills, along with strong computer skills, the ability to multi-task, a fantastic telephone manner and a demonstrated use of initiative. You'll be comfortable relating to all types of people and using your communication skills to build rapport with both internal and external customers. Above all, you will have a customer service ethic that is second to none.

Additional qualities we are looking for include enthusiasm, the ability to remain calm under pressure, professional integrity and a good sense of humour!

This is a 12-month fixed-term role to cover an employee on parental leave.

Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.

Sound like you? Click the Apply Now button below.

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