Global Support Manager

Kō wai mātou? Who are we?

Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause : to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.

What’s the role?

As our Global Support Manager, you’ll be at the heart of our digital operations - leading a diverse, globally distributed team to deliver world-class IT support across SAP, Microsoft Dynamics CRM, .NET applications, and end-user support operations.

This isn’t just a leadership role from the sidelines : you’ll roll up your sleeves and dive into complex or high-priority issues, mentor your team, work alongside strategic partners and drive continuous improvement in service delivery.

Reporting directly to the Head of Digital Operations, you’ll help shape our digital strategy while ensuring our support function delivers outstanding results - everywhere, every time.

You will be responsible for :

• Shaping and executing the global support strategy for SAP, Microsoft Dynamics CRM, .NET applications, and end-user support.
• Driving IT service excellence by establishing and maintaining SLAs, service catalogues, and ITSM best practices.
• Overseeing the delivery and compliance of SAP, Dynamics CRM, and .NET application support, including change and release management.
• Leading a high-performing, globally distributed support team and fostering a culture of continuous improvement.
• Managing global service desk operations to ensure a seamless, customer-focused support experience.
• Building strong relationships with vendors and partners, optimising service budgets, and ensuring top-tier vendor performance.
• Mentoring and developing your team, while remaining hands-on to resolve complex or high-priority issues.
• Ensuring all support activities align with business priorities, risk management, and compliance requirements.

Ko wai koe? Who are you?

The successful candidate will meet the following criteria :

Why Zespri? What’s attractive about us?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.

Tono mai inaianei! Apply Now! Applications close 19 October 2025.

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at

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