Administration Assistant

About This Role

I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty.

These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.

Our clinic in Hamilton is seeking an enthusiastic and talented Administrator to join the team.

This is a permanent full-time opportunity to work with a fantastic team who continue to develop their operations to achieve outstanding success.

Role is based in Hamilton however may at times be required to cover outer branches.

What will you be doing?

Welcome patients and callers while determining and fulfilling their needs, including arranging bookings and providing appointment information.

Co-ordinate the booking of any imaging appointments as required.

Ensuring reception and patient waiting area is properly maintained.

Checking patients details and accurately inputting information into company systems.

Confirming patients are aware of any costs and processing payments.

Liaising with clinical staff to ensure appointments run to schedule.

Facilitating any further action required to complete the patients visit.

Organising bookings made via email enquiries and online bookings.

When and where will you do it?

Our clinic receptions operate between the hours of 07 : 00am to 05 : 00pm, Monday-Friday.

Late night & weekend work may be required in the future.

This position is fulltime, 5 days per week, 8 hours per day.

You will be given Induction training upon commencement and with additional on the floor support, monitoring and ongoing coaching, feedback, and development.

What is on offer?

Competitive remuneration corresponding with experience.

Comprehensive induction training and ongoing development.

A company uniform provided.

Opportunity for professional progression.

Be part of a great team with a diverse workday.

Subsidised Health Insurance.

What makes you our ideal candidate?

Experience in providing quality customer experience in a reception (medical preferable) or high volume, complex customer service environment.

A pledge to your own performance and commitment to giving quality customer service.

Well-developed communication and interpersonal skills and the ability to maintain effective working relationships with all stakeholders.

Strong team skills.

Good PC and systems skills.

A positive customer focused attitude.

The willingness to receive and act on feedback.

High levels of resilience and the ability to work autonomously.

A self-motivated, reliable, and conscientious approach to your work.

How do you apply?

If this sounds like you, please click the apply link and ensure you attach an up-to-date resume.

Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.

If you are looking for the next step in your career and are passionate about the delivery of excellence in medical imaging services to patients, referrers, and the community, we encourage you to apply today.

Discover new opportunities and join us on the journey to become the most respected and trusted medical imaging specialists in the world.

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