Senior Technical Consultant, Dynamics365 Customer Engagement (D365 CE)

Overview

The Consultant for AI Business Solutions specialises in delivering technical solutions tailored to Dynamics 365 Customer Engagement (CE) that align with customer business goals.

Key responsibilities involve translating client requirements into Dynamics 365 CE configurations and customisations, leading project planning with attention to risk mitigation specific to CE deployments, supporting pre-sales efforts with in-depth knowledge of Dynamics 365 CE, and developing strong relationships to drive user adoption and satisfaction.

The position also includes leveraging and developing intellectual property within the Dynamics 365 CE ecosystem and keeping current with advancements in AI-powered features, such as Copilot and agentic solutions, directly relevant to CE. Expertise in Dynamics 365 CE, AI integration, and a proven track record in end-to-end CE implementations are essential.

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Responsibilities

The Consultant role in Technology Consulting for AI Business Solutions focuses on Dynamics 365 Customer Engagement (CE) and includes :

• Pre-Sales Support : Provide technical insights and solution proposals for Dynamics 365 CE opportunities, assist with project planning, identify risks, and recommend mitigations.
• Implementation : Deliver Dynamics 365 CE and related agentic AI solutions that meet client objectives, manage tasks and timelines, and ensure quality standards are met. Translate requirements into system capabilities within the Dynamics 365 and AI ecosystem.
• Relationship Management : Build and maintain strong client and partner relationships to enhance satisfaction and support successful adoption of Microsoft solutions.
• Intellectual Property : Leverage and contribute to reusable IP relevant to Dynamics 365 CE and AI Business Solutions.
• Continuous Learning : Stay updated on emerging technologies and best practices in Dynamics 365 CE and AI.
• Expertise : Demonstrate advanced knowledge and implementation experience with Dynamics 365 CE, Copilot, Agentic solutions, and Business Applications.