Associate Consultant

About UsInfosys is a global leader in next-generation digital services and consulting.

We enable clients in more than 56 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys (NYSE : INFY) can help your enterprise navigate your next.Short Description : Looking for Business Service Desk AnalystLocation : Auckland / Christchurch, New ZealandResponsibilitiesProvide technical support to Customer employees, partners, and vendorsHandle inbound customer calls, tickets, emails, and proactive alerts with a focus on first-contact resolutionResolve

• % of interactions within the team without escalationPerform time-critical functions such as BCP activations and retail store supportProvide comprehensive support across Corporate, Enterprise, and Government servicesHandle diverse customer environments, applications, and support processesCollaborate with Major Incident Managers (MIMs) for P1 / P2 incidentsSupport a wide range of products including : Networking (WAN, SDWAN, Fibre, 4G / 5G, Firewalls)Devices : Fortinet, Meraki, CiscoMobile : IoT, Cloud Phone, Mobile ExtensionVoice : Cloudphone, Voice Connect, Webex, Genesys CloudSkills / Competencies / ExperienceESSENTIALCustomer-centric mindset with a proactive approach to problem-solvingAbility to work independently and collaboratively in a 24 / 7 environmentHigh attention to detail and commitment to service excellencePREFERRED4 to 6 years in a technical service desk or NOC roleCertifications in networking (e.g., CCNA, SDWAN), Microsoft, or ITIL are advantageousExperience supporting enterprise environments and working with ticketing systemsStrong documentation and communication skillsOperate at a Level 2 support capabilityStrong troubleshooting skills across Telco and IT domainsAbility to engage in technical conversations with enterprise-level customersExperience working with vendors for advanced issue resolutionResponsible for maintaining high first-contact resolution rates across our Corporate, Internal, and After-Hours Service Desk functionsExcellent communication skills, and the ability to work independently in a fast-paced, customer-focused environmentNetworking : TCP / IP, DNS, DHCP, VLANs, BGP, OSPF, MPLS, VPNs; Cisco, Juniper routers and switches; SD-WAN platforms (e.g., Cisco Viptela, Fortinet), Voice, MobileData Connectivity : Enterprise internet, Fiber, copper, and wireless last-mile technologiesITSM tool- ServiceNowAdditional SkillsHybrid Work environment8x7 shift-based support, weekend and holiday support on requirement basisExcellent customer interfacing skillsExcellent written and verbal communication skillsStrong attention to detail and outstanding analytical and problem-solving skillsInfosys ANZ : Check out why you should join InfosysDisability and RecruitmentAt Infosys, we recognize that everyone has individual requirements.

If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email

Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors.

In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.

All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."Location & Role DetailsCountry : New ZealandState / Region / Province : AucklandWork Location : AucklandInterest Group : Infosys LimitedCompany : Infy NewZealandRole Designation :

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