Service Coordinator - Technician Scheduling

Service Coordinator – Field Service & Client Coordination

Modern offices | Wiri, South Auckland | Global Packaging Machinery LeaderService Coordinator – Field Service & Client Coordination

Modern offices | Wiri, South Auckland | Global Packaging Machinery Leader

We're looking for an exceptionally organised and customer-focused Service Coordinator to manage the scheduling, travel, and workflow of Field Service Technicians across the North Island — while delivering top-quality client communication and administrative support.

Join a leading global packaging company with a strong engineering focus, based in modern South Auckland offices, and play a pivotal role in keeping their service operations running seamlessly.

About the Company

Supplying cutting-edge packaging machinery and automation solutions to food manufacturing plants nationwide, this company is recognised for innovation, quality, and service excellence.Within the Machinery Service & Parts Division, you'll be the key link supporting a team of 8–10 Service Technicians, ensuring smooth coordination and outstanding customer experiences.

Why Work Here?

Supportive, social, high-energy company culture – you'll never be bored

Excellent induction and ongoing training

Modern offices and systems

Competitive salary plus 9% superannuation / KiwiSaver

Early start / early finish – Monday to Friday, 7am-3.30pm (must be available to take calls after these hours)

About You

5+ years' experience in a fast-paced coordination or scheduling role

Confident on the phone — you communicate clearly and follow up accurately in writing

Experience coordinating service technicians (advantageous)

Strong ability to liaise with engineers or technical professionals

Self-motivated, organised, and proactive with strong problem-solving skills

Professional, clear communicator (written and verbal)

Skilled in managing travel logistics and technician time efficiently; solid NZ geography knowledge

Proficient in Microsoft Office (Excel essential); SAP experience a bonus (can be taught)

Confident preparing quotes, invoices, and reports with high accuracy

Willing to learn technical documentation for machinery and parts

Energetic, upbeat, and a true team player

The Role

Schedule technicians for repairs, preventative maintenance, and follow-up work, updating SAP and FSM

Build strong relationships with staff and customers, positioning the company as the partner of choice

Provide administrative support to the Service Manager

Organise travel, accommodation, and process expenses for approval

Code and enter expenses into SAP

Maintain and update parts lists for each machine with technician input

Coordinate with technicians, parts staff, and warehouse staff to ensure spare parts availability

Collate Operations department timesheets

Prepare SAP quotes and service invoices

Assist with creating customer Preventative Maintenance Agreements

Generate weekly updates and reports

Provide after-hours administrative support for urgent customer needs (as required)

Please note :

Occasional after-hours work applies; a phone and laptop will be provided.

Applicants must have NZ work rights and be based in New Zealand

Due to the high volume of applications, we appreciate your interest; however, only shortlisted candidates will be contacted within 5 working days.

How to Apply

Please apply here, ideally with your CV in Word format.

A cover letter is not required.

Your contact for this role is