Hotel Service Attendant

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Queenstown Shores Resort are looking for a full-time Hotel Service Attendant to join their talented and passionate culinary team.

Key Responsibilities Include :

• Deliver exceptional service by assisting guests with dining, beverages, and gaming experiences.
• Coordinate and support hotel staff, including porters, to ensure smooth operations and guest satisfaction.
• Assist guests with luggage, bookings, and travel arrangements while ensuring a welcoming experience.
• Maintain cleanliness and order in service areas, clearing tables and resetting spaces efficiently.
• Explain and enforce safety regulations to ensure a safe environment for guests and staff.
• Build positive guest relationships by responding to requests and providing helpful local knowledge.

Expected minimum hours : 30 hours per week

Location : 327 / 343 Frankton Road, Queenstown 9300, New Zealand

Hourly range : $26.50-$28.50NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.

Annual salary approximate : $41,340–$44,460 (excluding contributions to KiwiSaver).

Approved sponsor : Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)

Schedule 1 - Specific Terms and Conditions

Job Title : Hotel Service Attendant

Job Level : Unit Head

Employment Status : Full Time - Permanent

Commencement Date : To be confirmed

Reporting to : Hotel Manager

Breaks : Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements : As per Employment New Zealand - Leave and holidays | Employment New Zealand and Holidays Act 2003.

Period of Notice : Four weeks

Qualifications

• 0–6-month experience within a similar role.
• Strong communication and interpersonal skills to engage with guests and staff.
• Positive, friendly, and proactive attitude with a focus on guest satisfaction.
• Ability to multitask in a fast-paced environment and maintain high service standards.
• Flexibility to work across various shifts, including weekends and public holidays.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance :

• Career Growth : Learning and development programs to boost your career.
• Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks : International accommodation discounts across our hotel brands.
• Retail Rewards : Cashback and discounts at 400+ top retailers in AU / NZ.
• Experiences : Discounted entertainment and activities.
• Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.
• Generous Leave : Parental and birthday leave.
• Wellness Boost : EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

General Terms and Conditions

1. Work Eligibility Employment begins on the commencement date and continues until terminated under the Letter of Offer Legal work eligibility in New Zealand is required at all times.

2. Remuneration & Deductions Pay and benefits are as outlined in Schedule 1. Reasonable work-related expenses are reimbursed. The company may deduct amounts owed from your pay following consultation. KiwiSaver contributions comply with legal requirements.

3. Suspension & Termination The company may suspend you (paid or unpaid) for investigations or terminate employment per notice in Schedule 1. Immediate termination applies for serious misconduct or other specified reasons. Garden leave may apply during the notice period.

4. Redundancy No redundancy compensation is provided, but notice or payment in lieu is given. Offers of similar employment may exclude redundancy provisions.

5. Confidentiality & Intellectual Property Confidential information and intellectual property created during employment belong to the company. Disclosure or use outside duties requires written consent.

6. Conflict of Interest Secondary employment and potential conflicts of interest must be disclosed and approved.

7. Health & Safety Compliance with health and safety laws, policies, and personal fitness for work is mandatory.

8. Policies & Disputes You must adhere to company policies. Employment issues are resolved per Employment New Zealand framework.

9. All other standard terms and conditions

10. Where terms within your employment contract are silent, your employment with Minor Hotels Australasia will be governed by all applicable New Zealand legislation.

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