Customer Support Advisor

Overview

ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It’s our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

Our Rotorua branch is looking for a proactive and customer-oriented Outbound Customer Support Adviser to support customers across the Bay of Plenty region. The primary responsibility of the Customer Support Adviser is to reach out to customers proactively, provide information on Brandt parts and services, and ensure a seamless service experience. If you have a passion for agriculture equipment, are an excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.

Responsibilities :

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
• Maintain accurate customer interactions, orders, and service history records in our CRM system.
• Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

Requirements :

If this sounds like you, please apply today!

Please note that we have multiple roles across our branches – for a full list, please check out our website : Brandt Careers | Jobs at Brandt

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