Entry Level Claims Customer Service (Start Asap)

A pet insurance provider located in Auckland requires a customer service claims consultant be part of small but growing team - Entry Level Role.This role is onsite and office-based located in Penrose, Auckland.This role is very hands on being part of a small but growing team in our New Zealand office.

You will report to the General Manager in the Auckland office.This is a great opportunity for any individual wishing to showcase their capabilities in a high growth organization.To be successful in this role : You will play an important part in supporting pet owners during challenging times with their pet's health.

Alongside your day-to-day claims responsibilities, you will : Guide customers through the claims processLodge and process claims accuratelyProvide accurate and timely updates to customers on the progress and outcomes of their claimsMaintain accurate records in our claims systemLiaise with veterinary clinics and other stakeholders to ensure smooth claim handlingAssist with policy-related enquiriesProvide quotes for new businessAbout YouBe eager to learn and develop within the insurance industryHave strong attention to detail and accuracyBe passionate about animalsHave an animal health qualificationHave a good phone mannerHave great written EnglishBe comfortable with the Microsoft Office SuiteHave good time management skillsHave an empathetic mannerWe offer : A pet-centric workplace based in PenroseOn-site parking for staffFull training and ongoing supportA supportive and collaborative team environmentStaff discounts on pet insuranceJoin New Zealand most innovative pet insurer – we offer the wisest range of policies for the widest variety of animals.If you feel that you have the skills, knowledge and experience necessary to perform this role please submit your cover letter and resume directly to

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