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Senior Claims Specialist, Long Tail

Senior Claims Specialist, Long Tail

QBE InsuranceWorkFromHome, Auckland, New Zealand
30+ days ago
Job description

Overview

Senior Claims Specialist, Long Tail role at QBE Insurance. Primary focus is to provide delivery of superior claims service, determine policy coverage to conclude, investigate, evaluate and negotiate assigned cases.

Your new role

As a Senior Claims Specialist, you’ll play a key role in delivering an exceptional claims experience. You’ll assess policy coverage, investigate claims, and negotiate resolutions with empathy and professionalism. Key responsibilities include :

  • Proactively managing your own portfolio of financial lines or general liability claims through to resolution.
  • Building strong, trusted relationships with clients and stakeholders through clear communication and a values-led approach.
  • Overseeing the litigation process in collaboration with the Legal Panel.
  • Identifying opportunities to reduce claims costs and minimise leakage, while promoting a strong risk management culture.
  • Providing technical support and mentoring to Claims Specialists on complex matters.
  • Discussing flexible working arrangements as needed.

About You

As an experienced Claims Specialist within the insurance industry, you will embody QBE DNA, be customer centric and have :

  • Fundamental knowledge of insurance industry and claims processes.
  • Experience handling financial lines and / or general liability claims.
  • Strong collaboration skills and ability to support other viewpoints – a team player.
  • Strong organisational and communication skills.
  • Ability to analyse and negotiate.
  • Ability to problem solve, resolve conflict and influence others.
  • About QBE

    We’re an international insurer building momentum toward realising our vision of becoming the most consistent and innovative risk partner. We value our people and strive to provide a friendly, down-to-earth workplace. We’re proud to work together to enable resilience for our customers, our environment, our economies and our communities. With more than 11,000 people across 27 countries, we’re big enough to make an impact and small enough to feel like a community.

    Find out more about QBE and careers :

    Please contact for accessibility or adjustment requests in the recruitment process.

    Benefits

  • Hybrid Working – a mix of working from home and in the office to enhance work / life balance
  • Wellbeing program including holistic coaching, counselling, financial and legal advice
  • 18 weeks’ gender-equal flexible leave for new parents, including paid super
  • Voluntary super contributions and company matching
  • Income protection and related insurances
  • Family Domestic Violence First Responder Network support
  • Discounts on insurance products and other services
  • Apply now

    Click APPLY to submit your application. Successful applicants will complete work rights, police and credit checks as a condition of employment. QBE is an equal opportunity employer and is committed to an inclusive workplace. If you require accessibility adjustments or wish to connect with employee networks, please contact

    Requirements

    Application close date : 18 / 09 / : 59 PM.

    Seniority level : Mid-Senior level. Employment type : Full-time. Job function : Finance and Sales. Industry : Insurance.

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    Senior Specialist • WorkFromHome, Auckland, New Zealand

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