Consumer Services Coordinator

About the roleWe're looking for a passionate and proactive Consumer Services Coordinator to join our Care and Support team.

This is a diverse and rewarding role where you'll coordinate and deliver a range of consumer-facing programmes and resources that support people across their heart health journey.

From national campaigns and printed resources to helpline services and personal storytelling, you'll help ensure New Zealanders receive the support, information, and connection they need.What you'll be doingCoordinate the development and regular review of consumer resources (print and digital), ensuring content is current, accessible, and fit for purposeSupport the delivery of programmes like Heart Line and the Facebook Support Group, working with frontline staff, managing key resources, and upholding quality standardsLead the Journey Stories programme, working with internal teams to collect and share powerful real-life experiences from people living with heart conditionsWork closely with internal stakeholders to ensure consistency in messaging, resource development, and campaign deliveryMonitor programme performance, contribute to reporting, and support continuous improvement across consumer servicesWhat you'll bring to the roleA tertiary qualification in public health, health promotion, communications, or a related fieldExperience working in the health or social services sector (not-for-profit experience a bonus)Strong coordination and project delivery skillsConfidence delivering consumer-focused programmes and content across both print and digital platformsSolid understanding of digital tools like websites, social media, and online platformsExcellent written and verbal communication, with the ability to simplify complex informationStrong organisational skills and the ability to juggle multiple prioritiesProficiency with Microsoft Office, CRM systems, and online collaboration toolsA natural ability to build relationships with a range of peopleCultural awareness, empathy, and a genuine passion for helping people affected by heart diseaseWhat you'll get in returnA meaningful roleA supportive and inclusive teamCompetitive salary + flexible work optionsExtra paid day off each year for Heart Foundation DayFive weeks' annual leave (pro-rata) after two yearsPaid sick leave from day oneOngoing learning and training in areas like heart health, hauora, and cultural awarenessReady to make an impact?

Apply today and be part of our mission to stop New Zealanders dying prematurely from heart disease.To view the Job Description, please head to the Heart Foundation Careers website.

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