Software Implementation Manager (Team Lead)

Software Implementation Manager (Team Lead)

IDEXX is hiring a Software Implementation Manager (Team Lead) for a 12‑month fixed term maternity cover in our Freemans Bay, Auckland office.

In this role you will lead a team of Veterinary Software Specialists who implement our premium ezyVet product for independently owned animal hospitals.

Responsibilities

• Supervise day‑to‑day activities within the Veterinary Software Implementation department.
• Supervise staff, assign work, monitor activities, evaluate and coach performance.
• Manage or provide guidance on escalated or critical issues with clients or within functional role(s).
• Become a subject matter expert on our product suite to guide your team and customers through configuration to achieve ideal workflow and product usage best practices.
• Provide input to department policies, procedures, and training content.
• Provide customer feedback, participate in initiatives to continuously improve our product, process, and overall experience as a world‑class software company in the animal health space.
• Communicate with other departments to coordinate work and resolve issues as needed.
• Utilise data, metrics and system tools to ensure efficiency and to maximize customer experience.
• Identify problems, obstacles and opportunities and proactively take action to address issues.
• Contribute to maintenance of department technology and systems resources.
• Coordinate with other departments and vendors as needed to resolve issues and maintain ongoing functionality.

Qualifications

Benefits

About IDEXX

Here in Auckland we develop a portfolio of cloud platforms and applications. We’re building a vertical SaaS platform for animal health that requires significant technical expertise to deliver. Solutions for practice management, diagnostics, payments, client engagement, analytics & insight plus many more. We’re on a mission to build the best health technology business and we need you to help us do it! You can learn more about IDEXX Veterinary Software here :

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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